ANSWERS, BACKED BY SCIENCE
Questions about your wellness journey?
Start here.
Everything you need to know about our formulas, our ingredients, and how we get them to your door - explained clearly, by the team that makes them.
Physician
Formulated
60-Day
Guarantee
Ships Free
100% Natural
Ingredients
25+ Years
Clinical Experience
About UpWellness
Why choose UpWellness® for my supplement needs?
UpWellness® is a collaboration of the best and the brightest minds in the natural medicine industry. Our team has vast collective experience and has been involved in natural products since before “organic” was a household term.
We offer premium products to customers who care about quality. We care deeply about the quality of the products we create-because we understand that our products become a part of who you are. We use only premium raw materials, and all of our ingredients are tested and certified according to the highest manufacturing standards in the industry.
Who is behind the formulations at UpWellness?
Our formulations are guided by Dr. Joshua Levitt, ND, and Dr. Amanda Levitt, ND, naturopathic physicians. Both Dr. Josh and Dr. Amanda bring decades of clinical experience to every product, ensuring each formula is grounded in real naturopathic principles, not just trends. Every ingredient is chosen with a clear purpose: to support your body the way nature intended.
What makes UpWellness products different from other supplement brands?
Unlike many supplement companies, we don’t chase fads or cut corners. Every UpWellness product starts with clinical insight, uses premium raw materials, and undergoes rigorous testing for purity and potency. We believe your health deserves more than a bottle with a nice label, it deserves a formula you can trust.
Are UpWellness products safe and third-party tested?
Yes. Quality and safety are non-negotiable for us. All UpWellness products are manufactured according to strict industry standards, with every ingredient tested and certified before it ever reaches your door. We hold ourselves to this standard because we know these products become part of your daily routine and your wellbeing.
Shipping & Orders
How quickly will I get my product if I order it now?
Orders are processed within 1–2 business days. Once shipped, standard delivery typically takes 3–5 business days within the continental U.S., and expedited options are available at checkout. You’ll receive a tracking link by email as soon as your order ships, so you always know exactly where it is.
How does the subscription work?
Our subscription program automatically ships your selected product based on your chosen delivery schedule. You can update, pause, or cancel your subscription at any time before your next billing date by contacting Customer Support.
What payment methods do you accept?
We accept the following payment methods:
Major Credit Cards
PayPal
Money Orders
Personal Checks
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email that includes your tracking number and a link to track your package. If you haven’t received your tracking information, please check your spam or junk folder or contact Customer Support for assistance.
My package shows “Delivered,” but I didn’t receive it. What should I do?
Please check around your delivery location, with household members, or neighbours. If you’re still unable to locate your package, contact the shipping carrier and then Customer Support for assistance.
Will I receive a reminder before my subscription renews?
Yes. We send reminder emails 5 Days before your next subscription order is processed whenever applicable.
Is there a fee to cancel my subscription?
No. There is no cancellation fee. You may cancel your subscription before your next scheduled billing date.
Can I update my shipping address?
Yes. If your order has not yet shipped or under fulfilment, Customer Support can help update your shipping address.
Returns & Guarantee
What is your return address?
UpWellness Returns
5395 Oakley Industrial Boulevard
Suite 100
Fairburn, GA 30213
What is your Money-Back Guarantee (MBG)?
We offer a 60-Day Money-Back Guarantee. The 60-day period begins on the date your order is delivered.
What items can I return?
Products with unopened bottles are eligible for return within the 60-Day Money-Back Guarantee period. Please contact Customer Support if you have questions regarding your return eligibility.
Do you provide a prepaid return shipping label?
No. Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received.
When will I receive my refund?
Once your returned item is received by the warehouse, refunds are typically issued within 5–7 business days. Processing times may vary depending on your financial institution.
Still have a question?
Our wellness support team is happy to help you find the right answer - and the right product.